Privacy policy
At Verllo, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you.
By using verllo.shop, you acknowledge that you have reviewed this Privacy Policy.
1. Who We Are
Verllo is an online home décor and workspace accessories store operating in the United States.
Trading Name: Verllo
Business Address: 24 Carousel Ct, East Islip, NY 11730, United States
Support Email: support@verllo.shop
Support Phone: +1 716 296 0289
Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website and checkout.
2. Information We Collect
We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.
This may include:
Full name
Email address
Telephone number
Billing address
Shipping address
Order information
Information provided when contacting customer support
Payment-related information necessary to process transactions
Payment card information is processed through our payment providers and Shopify's secure payment infrastructure. We do not intentionally store complete credit or debit card numbers on our own systems.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Products viewed
Shopping-cart activity
Referring pages
Website interaction information
Cookies and similar technologies
3. How We Use Information
We use information collected through our website for legitimate business purposes, including:
Order Processing
To process and fulfill purchases, including:
Processing payments
Confirming orders
Preparing and shipping products
Providing tracking information
Processing returns and refunds
Providing customer support
Customer Communication
To respond to questions, requests, and customer-service inquiries and to send important information regarding orders and transactions.
Website Improvement
To understand how customers use our website and improve website functionality, product information, navigation, and the overall shopping experience.
Marketing
Where permitted and where you have provided the appropriate consent, we may send promotional communications about products, offers, or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.
Security and Fraud Prevention
We may use information to detect, prevent, and investigate fraudulent, unauthorized, or potentially harmful activity and to protect our customers and business.
Legal Compliance
We may process information when necessary to comply with applicable laws, regulations, legal processes, or lawful governmental requests.
4. How We Share Information
We do not sell personal information for monetary consideration.
We may share information with service providers when reasonably necessary to operate our business and provide our services.
Shopify
Our website and online checkout are powered by Shopify. Shopify may process information necessary to operate the website, process orders, and provide related services.
Payment Providers
Payment information may be processed by third-party payment processors and financial service providers that support transactions on our website.
Shipping and Delivery Providers
When necessary to fulfill an order, we may provide shipping information such as your name, shipping address, telephone number, and order details to carriers and fulfillment providers.
Service Providers
We may use third-party providers for services such as website hosting, analytics, customer support, email communications, fraud prevention, and other business functions.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, legal proceedings, court orders, or lawful requests from government authorities.
Business Transfers
If Verllo is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.
5. Cookies and Similar Technologies
We use cookies and similar technologies to help operate our website, maintain shopping-cart functionality, improve website performance, remember preferences, and understand how visitors interact with our website.
You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Fulfill orders
Provide customer support
Maintain business and transaction records
Meet legal and tax requirements
Resolve disputes
Prevent fraud
Enforce our agreements
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.
7. Children's Privacy
Our website is not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information to us, please contact us at support@verllo.shop.
8. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law
To submit a privacy request, contact us at:
We may need to verify your identity before completing certain requests. We will respond within the timeframe required by applicable law.
We will not discriminate against you for exercising privacy rights provided to you by law.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses HTTPS encryption, and payment transactions are processed through payment providers and Shopify's payment infrastructure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Verllo
Email: support@verllo.shop
Phone: +1 716 296 0289
Address: 24 Carousel Ct, East Islip, NY 11730, United States