Terms of service
Welcome to Verllo. The terms “we,” “us,” and “our” refer to Verllo. Verllo operates this online store and website, including all related information, content, features, tools, products, and services.
By visiting or purchasing from our website, you agree to these Terms of Service and the policies referenced below. Please read them carefully before using our website or placing an order.
Section 1 – Access and Account
You must provide accurate, current, and complete information when placing an order or creating an account with us.
You are responsible for ensuring that your contact, billing, payment, and shipping information is accurate so that we can properly process and deliver your order.
If you create an account, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
We reserve the right to refuse or restrict access to our services when reasonably necessary to protect our customers, business, website, or comply with applicable laws.
Section 2 – Products
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, and other product information displayed on our website are accurate and current.
Product colors may appear slightly different depending on your device, monitor, or screen settings.
We may update product information, availability, specifications, or pricing when necessary. If an important change affects an order you have already placed, we will contact you when appropriate.
Section 3 – Orders and Acceptance
When you place an order, you are submitting a request to purchase the products selected in your cart.
After receiving your order, we will send an order confirmation to the email address you provided. An order may be declined or canceled when necessary, including in cases involving incorrect pricing, product availability, suspected fraudulent activity, or an inability to verify order information.
If we cancel an order after payment has been received, we will issue a refund for the amount paid for the canceled order.
Please review your order carefully before completing your purchase.
All returns and refunds are handled according to our Return & Refund Policy, which is available on our website.
Section 4 – Prices, Taxes, and Payment
Product prices are displayed on our website in U.S. dollars unless otherwise stated.
Applicable sales taxes are calculated and displayed during checkout based on the shipping destination and applicable tax requirements.
The final amount payable will be clearly shown before you complete your purchase.
Prices, promotions, and product availability may change from time to time. Any applicable price shown at the time your order is placed will be reflected in your order confirmation, except where an obvious pricing error has occurred.
We accept the payment methods displayed at checkout.
You confirm that you are authorized to use the payment method provided and that all billing information you submit is accurate.
Section 5 – Shipping and Delivery
We process orders within the processing timeframe stated on our website or at checkout.
After an order has been processed, it is shipped using the available carrier and service selected or provided for the order.
Estimated delivery times are provided for convenience and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our reasonable control.
We provide customers with available tracking information when applicable.
If your package is delayed, damaged, lost, or appears to have a delivery issue, please contact our customer service team at support@verllo.shop. We will review the shipment information and assist you with the appropriate next steps.
Customers should contact us promptly when a delivery problem occurs so that we can work with the carrier when necessary.
For complete information about processing times, delivery estimates, and shipping costs, please see our Shipping Policy.
Section 6 – Returns and Refunds
Our return and refund procedures are described in our Return & Refund Policy.
Unless otherwise stated for a particular product, eligible items may be returned within the return period specified in that policy.
Returned products must meet the applicable condition requirements described in our Return & Refund Policy.
The policy also explains:
- The applicable return period
- Eligible and non-eligible items
- Return shipping responsibilities
- How to request a return
- Refund processing procedures
- Any applicable exclusions or fees
Please review the Return & Refund Policy before making a purchase.
Section 7 – Intellectual Property
All content available on our website, including trademarks, logos, text, product information, photographs, graphics, videos, designs, and other materials, belongs to Verllo or its respective licensors and is protected by applicable intellectual property laws.
You may use our website and its content for personal, lawful shopping purposes. You may not reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission.
Section 8 – Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
Third-party services and websites are operated independently from Verllo. We are not responsible for content or services provided by third parties.
When you follow an external link, you should review the applicable third party's terms and policies.
Section 9 – Shopify
Our online store is hosted and powered by Shopify, which provides the technology used to operate our online storefront.
Purchases made through our website are transactions between you and Verllo. Shopify provides the underlying e-commerce platform but is not the seller of products purchased from Verllo.
Section 10 – Privacy
Information collected through our website is handled according to our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which information may be shared with service providers or other parties.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
Section 11 – Customer Reviews and Feedback
If you voluntarily submit a review, comment, suggestion, photograph, or other feedback to us, you confirm that you have the necessary rights to submit that content.
By submitting content, you grant Verllo permission to use, reproduce, display, and publish that content in connection with our business and products, subject to applicable law.
We may remove content that is unlawful, fraudulent, misleading, abusive, or otherwise inappropriate.
Section 12 – Errors and Corrections
We make reasonable efforts to keep the information on our website accurate.
Occasionally, our website may contain typographical errors, incorrect product information, pricing errors, or information that has not yet been updated.
If we discover a material error affecting an order, we may contact you to explain the issue and provide appropriate options, including cancellation and refund when applicable.
Section 13 – Prohibited Uses
You may use our website only for lawful purposes.
You may not use our website to:
Violate applicable laws or regulations
Provide false or misleading information
Commit fraud or unauthorized transactions
Infringe intellectual property rights
Attempt to interfere with website security
Introduce malicious software
Abuse or harass our employees or customers
Collect personal information without authorization
Interfere with the normal operation of our website
We may restrict access when reasonably necessary to protect our customers, website, or business.
Section 14 – Website Availability
We work to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, service-provider issues, or circumstances outside our reasonable control.
We will make reasonable efforts to restore service when interruptions occur.
Section 15 – Termination
We may restrict or terminate access to an account or certain website features when reasonably necessary, including for violations of these Terms, fraudulent activity, security concerns, or legal requirements.
Termination does not affect rights or obligations that arose before termination.
Section 16 – Product Information and Consumer Rights
We make reasonable efforts to provide accurate information about the products we sell.
Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable law.
Where a product is covered by a manufacturer's warranty or other applicable warranty, the applicable warranty terms will be provided or made available as required.
Section 17 – Limitation of Liability
To the fullest extent permitted by applicable law, Verllo will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.
Section 18 – Indemnification
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your material violation of these Terms.
This section does not limit any rights you may have under applicable consumer protection laws.
Section 19 – Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Section 20 – Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the agreement governing your use of our website and purchases from Verllo.
Section 21 – Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, policies, or legal requirements.
The most current version will be posted on this page with the applicable “Last Updated” date.
Section 22 – Governing Law
These Terms are governed by the applicable laws of the State of New York, United States, except where applicable law provides otherwise.
Nothing in these Terms is intended to remove or restrict mandatory consumer protections available to customers under applicable law.
Section 23 – Contact Information
If you have questions about these Terms, an order, a product, shipping, returns, or refunds, please contact us:
Business Name: Verllo
Email: support@verllo.shop
Phone: +1 716 296 0289
Business Address:
Verllo
24 Carousel Ct
East Islip, NY 11730
United States